Shipping & Delivery

At checkout you can choose from:

• In-store collection — collect your order from our Kimberley store during trading hours; and
• Delivery — we deliver your order to an address you provide.

Orders are typically prepared within 1–2 business days of payment being confirmed. During busy periods (such as sales or public holidays), processing may take slightly longer — we will contact you if there is a significant delay.

Once your order is ready, we will contact you to arrange collection. Pickup orders are free of charge and available during our trading hours:

• Monday – Thursday: 08:30 – 17:00
• Friday: 08:30 – 17:30
• Saturday: 08:30 – 13:00
• Sunday: Closed

Please bring your order confirmation and valid identification when collecting.

We currently offer flat-rate delivery at R 99,00 per order within Kimberley and the surrounding area, with free delivery on online orders over R 2 500,00. If your delivery address falls outside our standard delivery area, we will contact you to confirm feasibility and any additional cost before proceeding.

Delivery fees are calculated and shown at checkout before you complete payment.

Local deliveries within Kimberley are typically completed within 1–3 business days of an order being processed, depending on order volume and driver availability. Estimated timeframes are not guaranteed delivery dates, and we will keep you informed of any significant delay via the phone number or email address provided at checkout.

Risk in the goods passes to you on collection (for in-store pickup) or on delivery to the address provided (for delivery orders). Ownership of the goods passes to you once payment has been received in full.

Please ensure your delivery address, contact number and any access instructions (e.g. gate codes) are accurate at checkout. If a delivery attempt fails because no one is available to receive the order or the address provided was incorrect, we will contact you to arrange a second attempt, which may incur an additional delivery fee.

Orders not collected within 30 days of being ready for in-store pickup may be cancelled and refunded, less any costs already incurred, at our discretion.

Questions about an order’s status or delivery? Call or WhatsApp us on +27 53 833 2925, or see our Returns & Refunds Policy if you need to send something back.