Returns & Refunds

We offer returns and exchanges on eligible items, and honour all statutory rights relating to faulty or misdescribed goods. This policy applies to purchases made through the Site; purchases made in-store are also covered, subject to “In-Store Purchases” below.

Under the ECTA, if you purchased online, you have the right to cancel your order without reason or penalty within 7 (seven) calendar days of receiving the goods, provided the goods are returned unused, unworn, undamaged and in their original condition and packaging, with all tags attached. This cooling-off right does not apply to goods made to your specification or clearly personalised.

Where you exercise this right, we will refund you within 30 days of cancellation, less any direct cost of returning the goods.

Beyond the statutory cooling-off period, we accept change-of-mind returns within 14 (fourteen) days of purchase or delivery, provided the item is:

• Unworn, unwashed and unused, with all original tags still attached;
• In its original packaging, where applicable; and
• Accompanied by your proof of purchase (order number, receipt or bank/PayFast confirmation).

Items that do not meet these conditions may be declined for return at our discretion. This section does not limit your statutory cooling-off right described above.

Under section 56 of the CPA, goods carry an implied warranty that they are of good quality, free of defects, and reasonably suitable for the purpose for which they are intended. If goods you receive are faulty, defective, unsafe, or do not match their description, you may — within 6 (six) months of delivery — return them for your choice of a repair, replacement, or full refund, at no cost to you, unless you knew of and accepted the defect at the time of purchase, or the defect resulted from normal wear and tear or misuse.

Need a different size or colour? Exchanges are offered on the same basis as change-of-mind returns (item unworn, tagged, with proof of purchase), subject to stock availability. Where the replacement item is of a different price, we will invoice or refund the difference accordingly.

For hygiene and safety reasons, the following items cannot be returned or exchanged unless faulty:

• Underwear, socks and swimwear;
• Items marked as final sale or clearance at the time of purchase; and
• Gift cards or vouchers.

This does not affect your statutory rights in respect of faulty or defective goods.

To start a return or exchange, contact us with your order number and reason for return via:

• Phone: +27 53 833 2925
• WhatsApp, using the chat button on our Site;
• Email: aceoutfitterskby@gmail.com; or
• In person: 36 Bultfontein Road, CBD, Kimberley, 8301, South Africa.

We will confirm your options and next steps once we hear from you.

Approved refunds are issued to the original payment method used at checkout (via PayFast) wherever possible, or by EFT for in-store cash purchases. Refunds are processed within 7 business days of us receiving and inspecting the returned item, though your bank or payment provider may take a few additional days to reflect the funds.

Where a return is due to our error (wrong, faulty or misdescribed item), we will cover the cost of return shipping or arrange collection at no charge. For change-of-mind returns, the cost of returning the item to us is for your account, unless you bring it in-store.

Items bought in-store may be returned or exchanged in-store on the same terms set out above. Please bring your original receipt or proof of purchase.

For anything not covered here, or to discuss a specific return, please get in touch — see our Terms & Conditions for full contact details, or reach us directly on +27 53 833 2925.